如何做一名优秀的空中乘务员答辩.ppt

毕业实践报告题目：如何做一名优秀的空中乘务员How to be a good flight attendant;Catalog ;【Abstract】The crew is essentially a kind of interpersonal relationship, this relationship by the service, by the service provider and service environment of the three elements, wherein, the crew was the influence of service quality is the most active, most positive factor, its capability and quality of service level has decision effect. With good quality and the ability of the service can be in the service in the process of creating a pleasant atmosphere, make the service three the relationship among the elements of harmony, the harmony beauty is the high-quality service【Key words】Excellent flight attendant, Affinity, Comprehensive quality;1.Conspectus Professional Quality is laborer Professional understanding and ability to adapt to the society a kind of integrated embodiment, the main performance in the Professional interest, Professional capacity, Professional personality and Professional situation, etc. Many factors influence and restrict of professional quality, mainly including: level of education, practical experience and social environment, work experience and some basic situation. ;2. The "affinity" culture elements (1). Smile. (2). Good words. (3). Best regards. (4). The humble ;A basic approach to cultivate affinity ;Flight attendant should have the psychological quality ; (1) love for job (2). Strong service idea and service consciousness (3). Bear hardships and stand hard work spirit. (4). Study hard business knowledge (5). Learn to communicate ;internship; 参考文献;