南浔电梯业员工满意度研究毕业论文.docVIP

毕业论文 （20_ _届） 南浔电梯业员工满意度研究 摘 要 近年来，在南浔区逐渐形成了电梯产业群体，越来越多的电梯企业在南浔成立，企业之间、行业之间的人才竞争也越来越激烈。于是，如何留住员工，提高员工的工作满意度就成为南浔电梯企业和行业人力资源管理必须面对的现实问题。 本文以南浔的电梯业员工为研究对象，采用问卷调查和访谈的形式，对南浔电梯业员工满意度的现状及存在的问题进行了实证调查。结果显示：南浔电梯业员工的总体满意度不高。发现主要原因有：员工素质偏低；不同员工存在不同需求，缺乏职业憧憬；缺乏有效的管理；薪酬福利普遍偏低；工作环境不理想；缺乏有效沟通。在对分析原因的基础上，本文从建立有效的培训制度，提高员工素质；合理规划员工的职业生涯；完善的薪酬制度；完善绩效考核制度；改善工作环境；加强与员工沟通等方面提出了改善的措施。 关键词：；；Abstract In recent years, Nanxun gradually formed the elevator industry group, more and more enterprises in the Nanxun elevator established between enterprises, between industry, more and more intense competition for talent. So, how to retain employees, increase employee job satisfaction to be Nanxun elevator business and industry human resource management must face the reality. In this paper, the elevator industry employees Nanxun study, using questionnaires and interviews in the form of employee satisfaction Nanxun elevator industry and problems of the status of an empirical investigation. The results showed that: Nanxun elevator industry overall satisfaction of employees is not high. Found main reasons: the low quality of staff; different employees have different needs, lack of professional vision; lack of effective management; generally lower salaries and benefits; work environment is not ideal; the lack of effective communication. In analyzing the causes, the paper from the establishment of an effective training system, improve staff quality; rational planning their career; improve the pay system; improve the performance appraisal system; to improve the working environment; to strengthen communication with staff and other aspects of the improvement Measures. Keywords: The elevator industry; employees satisfaction ; Nanxun 目 录 引言 1 1 国内外相关研究 2 1.1 国内相关研究 2 1.2 国外相关研究 3 2 调查对象、工具与方法 5 2.1 调查对象 5 2.2 调查工具 6 2.3 调查方法 8 3南浔电梯业员工满意度结果分析 9 3.1 南浔电梯业员工总体满意度分析 9 3.2 员工特征对满意度影响分析 9 3.2.1 性别对员工满意度的影响 9 3.2.2 年龄对员工满意度的影响 10 3.2.3 学历对员工满意度的影响 10 3.2.4 职位对员工满意度的影响 11 3.2.5 工龄对员工满意度的影响 11 3.2.6 月收入对员工满意度