五星级酒店服务标准手册.pptVIP

Bell Service Unit Three Contents Study-target Preparation and general knowledge Sample-writing Classical practices Reading through the text The key sentences Role-playing Exercises For your reference Study-target 知识目标：学习行李服务的有关知识、重点句型，了解行李服务的基本程序。 技能目标：掌握行李服务的重点句型和行李员的相关职责。 能力目标：通过本单元的学习，能熟练掌握行李提送的有关语句和客人进行交流，并能帮助客人解决在行李提送和酒店服务方面的问题。 Please tell which one is a bellman Preparation General knowledge Search and Discuss Is the bellman responsible for carrying luggage to the room? Is it necessary for the bellman to introduce the service and facilities of the ho