双语教学(19).pptVIP

Chapter Nineteen Control Tools and Techniques Chapter Objectives (1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job and communications in organizations Describe how budgets are used as control tools Chapter Objectives (2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls Common Communication Networks Networks and Evaluation Criteria Grapevine Pipelines MIS Makes Data Usable Steps in Designing an MIS Matching Information Requirements with Managerial Level Sample Control Chart Control Chart using Three Standard Deviations as Limits Behavioral Control Techniques Selection. Goals. Job design. Orientation. Direct supervision. Training. Mentoring. Formalization. Performance appraisals. Organizational rewards. Organizational culture. Types of Discipline Problems and Examples of Each Attendance. Absenteeism, tardiness, abuse of sick leave. On-the-Job Behaviors. Insubordination, failure to use safety devices, alcohol, or drug abuse. Dishonesty. Theft, lying to superiors, falsifying information on employment applications. Outside activities. Working for a competing organization, criminal activities, unauthorized strike activities. Determining the Most-Economic Order Quantity Chain Y Wheel Circle All-channel Figure 20-1 CRITERIA CHAIN Y NETWORKS WHEEL CIRCLE ALL CHANNEL Speed Accuracy Emergence of leader Morale Moderate High Moderate Moderate Moderate High Moderate Moderate Fast High High Low Slow Low None High Fast Moderate None