从管理和运营的角度看IT5MOF团队模型.pptVIP

TechNet TNT1-16 从管理和运营的角度看IT 5. MOF团队模型 从管理和运营的角度看IT系列讲座介绍 1. MOF简介 2. MOF理论基础-上 3. MOF理论基础-下 4. MOF 过程模型 5. MOF团队模型 6. MOF 风险管理原则 今日议程 Introduction to Team Models MOF Team Model MOF Team Role Clusters Introduction to Team Models Types of Team Models Organizational (or hierarchical) Project Virtual Organizational Teams A common team model used by many organizations The traditional team model in IT operations organizations Especially in centralized, computing-based organizations Top-down, linear structure that reflects org structure Potential advantages Simplified decision-making for management Less complex to manage the team Potential disadvantages High communications and process overhead Unclear team and role goals Disengaged team members Project Teams Are focused on a specific project with a schedule Are transient – lifespan ends when project ends Call for each person to play a distinct role Have a project or program manager Virtual Teams Geographically dispersed Different time zones – “follow the sun” Organizationally dispersed Members work for different management chains Or different divisions Or even different companies Communication primarily electronic Knowledge sharing E-learning Your Current Team Environment What type of team are you in? How do you perceive your current team structure? What would you recommend as a way to improve your team structure? MOF Team Model Introduction to the MOF Team Model 人员对良好操作的重要性 迎接操作挑战 成功角色互动的组成部分 提供大客户服务 理解业务优先级并使 IT 能够增加业务价值 建立强大而协作的虚拟团队 使用 IT 自动化和知识管理工具 吸引、培养和保持强大的 IT 操作人员队伍 MOF 组队模型的五个基本准则是 提供优良的客户服务 理解业务优先级并使 IT 能够增加业务价值 建立强大而协作的虚拟团队 使用 IT 自动化和知识管理工具 吸引、培养和保持熟练而有才能的 IT 操作人才 如何吸引和挽留IT人才？ 对最宝贵的人才提供高层次的自主性和控制 不断让员工认识到业务是如何运行和变化的，促其感到个人和小组的工作对于组织整体是很有价值的 领导者对公司发展方向的信心和眼光对于许多员工决定是留下来还是不留有着很大的影响 在 IT 和业务小组中鼓励和支持与管理层建立起良好的工作关系 始终把关键员工的挽留作为管理的优先问题，而不是在即将失去一名员工的时候才开始重视 提供创造性的奖励，包括金钱方面的和非金钱方面的 对所有年