酒店英语培训2.pptVIP

TIMES Spoken English 日常口语 Reception English 前台英语 Operator English 总机英语 Reservation English 预定英语 Business Centre English 商务中心英语 Concierge English 礼宾英语 Spoken English常用口语 迎接客人： Good morning sir/madam , welcome to our hotel ,may I help you? 提供帮助： May I help you?/Can I help you ? What can I do for you? Is there anything I can do for you ? 询问姓名、房间号、电话等 May I have your name? How to spell? （Helen） May I have your room number? （2513） May I have your telephone number? May I have your passport ,please?我可以看一下您的护照吗? Here you are. 表祝愿： Have a nice day with us. (祝您在我们酒店居住愉快) Enjoy your stay with us. Have a pleasant journey. /Have a good trip.(祝您旅途愉快) Spoken English 常用口语 5. 客人离店时 ： Thank you for coming. 谢谢您的光临。 We hope to see you again. 希望再次见到你 We look forward to seeing you soon.我们期盼着你的再次光临。 6. 听不清对方讲话时： I’m sorry, I don’t understand. 对不起，我没有听懂. I’m sorry, would you speak slowly? 对不起，您可以讲慢一些吗？ I’m sorry, I didn’t hear clearly, would you repeat it? 对不起，我没有听清楚 能在重复一遍吗? I’m sorry, I beg your pardon? 对不起，请您再说一遍好吗？ 7.请稍等时： Just a moment/minute , please . 请稍等。 Wait a moment /minute ,please . Hold on ,please.(别挂断) Spoken English 常用口语 8. 对客人等候表示歉意： Sorry to keep you waiting ！/Thank you for waiting! 对不起，让您就等了! 9. 感谢与回答 Thank you. (You’re welcome.) Thanks. (That’ all right.) Thank you very much. (It’s my pleasure. ) That’s very nice of you. (Not at all .) 10.电话用语： 注意：（接电话人自我介绍时不能说“I am ……而要用This is speaking.” 问对方是谁时不能说“who are you?而要说who is this ?”） 如：Good morning ,this is Tom speaking ,who is speaking? 早上好，我是汤姆，请问您是哪位？ Reception English前台接待英语 1. Do you have a reservation? /Have you a reservation? 请问您有预订吗？ 2.Mr. Wang, Just a moment please. I’ll check the computer.