情绪劳动的研究：回顾与展望.pdfVIP

Advances in Psychology 心理学进展, 2011, 1, 27-34 27 doi:10.4236/ap.2011.11005 Published Online April 2011 (/journal/ap/) Review of the Research on Emotional Labor in Organization Behavior Perspective Yi Xiong, Xinggui Zhang School of Management, Guangdong University of Foreign Studies, Guangzhou Email:xingguiz@163.com Received: Feb. 16th, 2011; revised: Mar. 30th, 2011; accepted: Apr. 13th, 2011. Abstract: