杨秀丹.基于公众满意度电子政务信息服务研究.pdfVIP

269 Vol. 26, No. 9 2008 9 September, 2008 杨秀丹, 刘立静, 王勃侠 ( , 071002) : 本文从公众满意度角度分析电子政务信息服务中出现的 题, 使用调查 卷对保定市电 子政务进行比较全面的调查, 运用CCSI 模型对实证中保定市电子政务信息服务 题进行分析, 并通过模糊综合评价法对保定市电子政务信息服务公众满意度进行计算在此基础上提出我国电 子政务信息服务的改进原则与措施 : 信息服务; 公众满意度; 电子政务 : G350 : A : 1007- 7634( 2008) 09- 1396- 06 Research on E- govement Information Services Based on Public Satisfaction YANGXiu- dan, LI ULi- j ing, WANG Bo - xia ( Manegoment School of He ie University, Baoding 071002, China) Abstract :This paper mainl anal zes the problem of Chinese e- government information service from the view of public satisfaction.Through the case stud of e- Government of Baoding Cit , the paper makes a surve of e - Government information service for Baoding citizens, and also uses the model of CCSI to anal ze the problem of Baodingps government information service.Meanwhile, the paper computates the degree of public satisfaction of Baodingps e- Government information service based on the fuzz judgment method. In addition, on the basis of the above anal sis the paper proposes fundamental and method for improving the information services. Key words: information services; public satisfaction; e- government , , , , , , = 1 , , 1 , , 111 , , , : 2008- 06- 14 : 杨秀丹( 1970- ) , 女, 河北唐山人, 副教授, 从事信息资源管理与电子政务研究; 刘立静( 1984- ) , 女, 石家庄人 研究生. 9