星级酒店培训纲要(中英文对照)(免费).docVIP

Human Resource Training Department 培训部 Standard Operating Procedure 标准运作程序 Liuhu International Hotel 柳湖书院国际酒店 STANDARD OPERATING PROCEDURE 标准运作程序 Liuhu International Hotel 柳湖书院国际酒店 SUBJECT: TRAINING 主题:培训 Policy政策 All Liuhu International Hotel Properties employees, regardless of position, will receive training for their specific job. The training will be systematically planned and implemented to ensure that employees develop their potential in order to achieve and maintain performance standard. 所有由柳湖书院国际酒店管理的员工, 应根据其职位接受有关专业知识的培训。培训应有系统的计划并贯彻它，以确保员工发展其潜能以达到工作标准。 Each Division Head is responsible to ensure that he plans for the training of all staff in his area of responsibility and must follow up on issues below. 每位部门经理应负责为其负责区域内的所有员工做培训计划并跟进以下事项。 Procedure程序 1. On Job岗位培训 Plan for training of all staff which must conducted by Senior Management and recorded on training Checklists. 根据培训检查清单计划由高层管理人员对所有员工进行培训。 2. Training Department培训部 To co-ordinate training of all staff with Training Manager in order to ensure staff have the ability to do their job to a high standard. 与培训部经理协作培训员工以确保员工的工作能力达到高标准。 3. Training should involve:培训内容包括： Customer Service礼貌服务 Product Knowledge产品知识 Technical Skills技能技巧 English for all Front Line staff针对所有前线员工的英语课程 Provide the Training Manager with a monthly schedule of training to be conducted by your Department, but also what areas you required them to train your staff on.Training is to be considered important in order to develop our staff and must be meaningful and results driven. 向培训部经理提交你部门的培训进度表，且你可以要求任何部门帮助培训你的员工。为了提高员工素质并获得有效结果，培训被认为是非常必要的。 Schedule will be prepared to cover the training require to meet the performance standard. 准备符合要求的培训进度表以达到工作标准。 Trainers will be responsible for carrying out the training. No employee will be placed in a job with no training, nor will the training be carried out by “ putting the trainee with another employee ”with no organized structure for training. 培训者应负责完成培训。任何员工都不能未经培训就上岗， 或是由组织架构所不允许的“员工培训培训生”