酒店各个部门英语培训500例.pptVIP

Basic Hotel English Course 酒店基础英语培训 Common English 公共英语 Front Office English 前厅英语 House Keeping English 客房英语 Food Beverage English 餐饮英语 Hotel Common English 酒店公共英语 招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to YANTA Hotel. 下午好，先生，欢迎光临雁塔酒店 Good evening, This is the Front Desk. May I help you? 晚上好，这里是总台，有什么可以帮您？ Follow me, please! 请跟我来！ Thank you, sir. 谢谢您，先生。 You are welcome/that’s all right 不客气。 Pardon? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Thank you for calling. 感谢您的来电。 I see. 我明白了。 Certainly, sir. 好的，先生。 Just a moment, please. 请稍等。 May I have your name ? 麻烦告诉我您的姓名？ Thank you for waiting. 您久等了，先生。 So sorry to have kept you waiting. 很抱歉让您久等了。 Never mind ! 没关系 Have a nice trip ! 慢走 Walk straight ahead. 一直往前走。 Turn left(right). 往左（右）转。 Go upstairs(downstairs). 上（下）楼。 Take the lift to the third floor. 乘电梯到三楼。 Of course. 当然可以。 Here is your… 这是您的*** Hotel Front Office English酒店前厅英语 Did you have any reservation, sir (madam)? 请问您有预订吗, 先生（女士）? show me your license for registration，please？ 我可以用一下您的有效证件登记吗？ What kind of room would you prefer? 请问您想要什么样的房间？ For how many nights 你要住几个晚上？ Your company will pay your room charge, would you like pay any deposit for miscellaneous? 您的公司为您付房费,您可以付一下杂费押金吗? Thank you, sir. How can I establish your method of payment? By credit card or cash? 谢谢您,先生.请问您怎么付押金?用信用卡还是现金? Would you like a smoking room or non-smoking room? 请问您想要一间吸烟房还是不吸烟房? Here is your room key and breakfast coupon, our breakfast from 6:30am to 10:00am, at the coffee shop on the third floor. 这是您的房卡和早餐券,早餐从早上的6:30到10:00,在三楼的咖啡厅。 This way to elevator, your room on the **floor. Hope you enjoy your stay with us and have a nice day. 这边通向电梯,您的房间在**楼, 祝您居住愉快。 Anything else we can do for you , please call our service center at ext:8006 for assistance. 如果您有任何问题,可以直接拨打我们