03-09 投诉篇.docVIP

Unit 9 投诉篇 1. 投诉商品瑕疵/损毁 Dear Sir, We are writing to inform you that the furniture covered by our order No.624 arrived in such an unsatisfactory condition that we have to lodge a claim against you. It was found upon examination that 15% of them are badly scratched, obviously due to the improper packing and transportation. Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost. This is the amount by which we propose to reduce our selling price. If you cannot accept, Im afraid we shall have to return them for replacement. We hope you will immediately take this matter into your careful consideration and favor us with a prompt solution. Yours sincerely, Tom 尊敬的先生： 我们写信通知贵方，624号订单家具已收到，但货物状况很不令人满意，故我们不得不提出索赔。 经检查，我们发现有15%的货物有严重刮损现象。很明显，这是由于包装不当和运输途中所照成的。因此，我们无法以原价销售货物。建议贵方依照发票进价给与20%的折扣，这也是我们建议降低的销售额度。如果你方无法接受，我们将要求退货更换。 希望贵公司会立即慎重考虑，并马上惠告解决方案。 汤姆 谨上 Dear Tom, We have for acknowledgement your letter dated Match 10 and are sorry to note your complaint respecting the furniture we sent you. We can assure you, however, that the goods in question were in perfect order when they left here; hence, we are apparently not liable for the damage and would advise you to claim on the shipping company who should be held responsiblity. At any rate, we deeply regret to learn from you about this unfortunate incident and should it be necessary we shall be pleased to take the matter up on your behalf with the shipping company concerned. Yours faithfully， John Smith 亲爱的汤姆： 你方3月10日来函收悉。对你方所提出的家具索赔，我方深感遗憾。我方可以保证，该批次货物离开此地时状况完好。因此，我方不能对货物损坏负责，我们建议你方向装运公司提出索赔，因为他们应对此事负责。 无论如何，发生这种不幸之事确实令人感到遗憾。如有必要，我们愿代你方与装运公司洽谈此事。 约翰?史密斯 谨上 Dear Tom, Thank you for the letter of Match 10. We are very regretful for the damage that has brought you the trouble. Normally we are careful in package and transportation. The accident was due to our negligence. We extend our apologies for the inconvenience this matter has caused you, but we are confi