02-03 投诉篇.docVIP

Unit 3 投诉篇 1. 航班延误投诉 Dear sir or madam, I am writing in regards to the sudden and unannounced cancellation of my reserved flight for July 24 from Denver to Detroit (Confirmation Number: 772WB7; Airline Ticket Number: 0122150942247). Nobody called or emailed me to tell us that this flight was cancelled. I missed an important business meeting with my client as a result. Yes, I was put on a later flight, but imagine my outrage and fury when I walked into the empty conference room three hours behind the scheduled meeting! I want an explanation and compensation for the inconvenience. And calling it ?inconvenience? is putting it mildly. John 亲爱的先生或女士： 我写这封信是为突然而未经通知地取消了7月24日从丹佛到底特律的航班。这次航班的确认号是772WB7，票号是0122150942247。没有人打电话或者发邮件告诉我航班已经取消了。我因此错过了和我客户的一个重要的会议。虽然我乘坐下一班飞机去了，但当我走进会议室时，会议已经结束三个小时了。 我需要你们对为我造成的不便给一个解释。用“不便”一词已经是很客气了。 约翰 Dear John, Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight. I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected. Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear. Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations. Sincerely, Mr. White 亲爱的约翰： 很高兴您写信来反映因为取消1226航班使您错过了在7月24日的会议的事。我代表公司就因未及时通知您航班取消道歉。 我能够理解您因航班取消而带来的困境。您的计划被打乱了。很抱歉你的旅行计划被我们耽搁了。 我不能给您履行退款，我在您的帐户加入了7500里程奖励。希望您在我们的网站上确认。里程奖励在三个工作日里出现。 我们已经很努力地安排每个航班。希望以后仍能够为您服务。我相信到时候一定满足你的要求。 怀特先生 Dear John, I am sorry that our fault causes you a lot of troubles. We will compensate fo