点击职业英语 基础英语模块 学生频道4（ 第二版）（ 第二部分） 教参 Book 4 Unit 2 Dealing with Customers Problems.docVIP

Practical Reading and Writing: Dealing with Customer’s Problems --- Book 4 Unit 2 9. Practical Reading: Dealing with Customer’s Problems A. Read the text. B. Answer the questions as they relate to the text. 1. A publishing company 2. Export means to 3. The retail trade sells to a) produces books. a) sell widely. a) the government. b) promotes people. b) sell at home. b) the general public. c) pleases customers. c) sell abroad. c) the graduate schools only. 4. Account details are 5. An invoice is 6. ‘Send express’ means a) business records. a) an order. a) a speci