饭店英语 教学课件 作者 李佳 主编 checkin.pptVIP

尚辅网 尚辅网 Fill in the blanks to make a dialogue. Suppose a couple in Beijing have booked a double room for two nights. It’s six in the afternoon when they arrive. You receive the guests and register for them. A= Attendant G=Guest A: Good afternoon. What can I do for you? G: Good afternoon. This is Dongfang Hotel, isn’t it? A: Yes, sir. G: Good. I’m John Smith. My wife and I made a reservation through the Travel Service yesterday. A: Oh. _____________________, Mr. Smith…Yes, we have a reservation. A double room for two. Is that right? G: That’s right. But we’d prefer a suite to a double room, if possible. A: _____________, Mr. Smith. G: Thank you. A: Please fill in the_______________________. G: Here you are. A: Thank you. May I _____________________________? G: Certainly, here you are. A: Will you go to your room now? G: Yes, please. A: ________________________________, Mr. Smith. Would you please give the key to the reception desk when you go out? G: Yes, we will. Role play Situation: Task one: Charlie White enters Jingcheng hotel, and he tells the receptionist that he made a reservation in advance for 3 nights. He wants to check in. Make a situational dialogue. Task two：Jack Wilson and his wife come to Chengde for the first time, they arrive quite late, walking for a while they find Tianbao Hotel and want to stay in for one night with a twin-bed room. Make a situational dialogue and deal with the problems in the case. Task three: A tour group of 30 people from America come to Beijing, they reserved Boya Hotel last week, and the tour leader comes to check in. Make a situational dialogue and deal with the problems in the case. Task four: Mr. Smith comes to the business administration building, and asks a business suite facing the garden for three nights. Make a situational dialogue and deal with the problems in the case. Thank you for your attention! * * 尚辅网 尚辅网 Teaching Objectives 1 2 3 4 To learn the service theoretical