商务英语口语 含 1磁带 教学课件 作者 隋晓冰 主编商务英语口语（unit 1 unit 3） Unit 2.pptVIP

在本单元您将学会 如何预定房间,怎样使用房间的一些设施以及怎样了解旅馆的服务项目，如果对宾馆的服务不满意如何提出意见等等。 2.1 Checking in（办理手续） (A) (A: hotel Clerk B: Mrs. Perez) A: Good morning, madam. How may I help you? B: Good morning! Do you have any rooms available at the moment? A: Yes, we do. What kind of room would you like? B: I’d like a suite for three nights. A: Please wait a moment while I check availability. Ah, I’m sorry madam. We only have twin room available at this time. B: That’s all right. How much do they cost? A: Each night costs 630 RMB, but for a