中餐厅经理.docVIP

job overview职位概述 Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. 管理服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： 展现真我：在与他人接触时真实自然、形象专业、积极乐观 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 Financial Returns / 财务回报：Works with superior in the preparation and management of the department’s budget. 与上级共同负责部门预算的准备和管理工作。 Provide input for Restaurant strategy and input for budget process 为餐厅提供策略计划和参与酒店的预算计划 Controls and monitors departmental costs on an ongoing basis to ensure performance against budget 监督和控制部门在运做中的花费并确保根据预算做一切开支 Our people / 员工团队：Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results 同事、主管、团队及部门间互相合作的信任 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication 部门及酒店员工间应以专业和积极的方式交往以培养良好的关系，促进团队精神的发展和确保有效的互动交流 Guest Experience / 宾客体验：Take action to address these needs in order to exceed their expectations 采取行动满足这些需要以达到他们的期望 Create a positive hotel image in every interaction with internal and external customers 在与每一位酒店或非酒店客人的交往中都应为酒店树立一