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电子商务流程：e-business process 万维网接口：Word-Wide-Web interface商务模式：business model解决争端：dispute resolution在线营销：online marketing财务往来：financial transaction 客户服务：customer service 客户关系管理：customer relationship management电子付兑与付系统：electronic billing and payment system 运输单：shipping document 及时供应制：Just-In-time / Direct Site Delivery 目标市场：target market 交货与付款机制：delivery and payment mechanism 搜索引擎：search engine 行业下滑：Downward industry trend 黑客入侵：hacker intrusion带宽：bandwidth 电子现金：DigiCash 成本超支：cost overruns 计算机病毒：computer virus 损益表：Profit / loss statement 资产负债表：Balance sheet 无形利益：intangible benefit 现金流量：Cash-flow 有形利益：tangible benefit 规划远景：Planning horizon 配销渠道：distribution channel营业单位：business unit 流程再造：business process re-engineering BPR 补偿购入：buy-in 董事会：board 投资利得率：return on investment 经营单位：business unit (BU) 最终用户end user 市场份额：market share 战略目标：strategic objective 计划周期：planning horizon 每股收益：earnings per share 法人实体：legal entity 新经济：new economy 实体企业：brick-and-mortar enterprise 净亏损：net loss 折扣价格：discounter price企业范围的：enterprisewide 削减销售率润：Chopping out margins on sales 存货/订货系统：the inventory / ordering system 通过邮购运作生意的方法：a mail-order operation 现实世界：the physical word 当地商店定价方法：the local pricing 联邦快递公司：Federal express 客户服务：customer service 线上和线下：online and offline 最佳价格保障：best-price guarantee 全国商品目录：national catalog 产品回转：product return 搜索引擎：search engines 价格体系：pricing structures 对网站的忠诚度：site loyalty 自动再补给：automatic replenishment 延期交货：a back order 同类比较：apples-to-apples comparison商务自杀：commercial suicide 及时送货：timely delivery 率润：profit margin 邮购定价：mail-order pricing 保护隐私的措施：privacy policy 线上信息：Online information 站点访问量：site traffic 顾客群：customer base 售后服务电话：follow-up calls 数据库：database 信息网：information network 增长率：growth rate 产品描述：product description 退货率：return rate 销售额：sales figures 电子货币公司：CyberCash 销售税：sales tax 信息技术：information technology 网络公司：online venture 最畅销的货品：top seller 市场营销：Marketing 互联网技术：Web technology 按顾