商务英语管理学课件2.pptVIP

The Seven Skills of Management Laura.Lan@Management Outline of this chapter importance of proper planning decision-making skills effective-delegation effctive communication with employees Management the art and science of getting things done with and through other people Purpose of management: Getting things done Seven skills and tasks of management Planning Goal setting Decision making Delegation Support Communication Controlling to plan Proper Planning Prevents Poor Performance Plan is neccessary: individual companies What to plan: strategic plan, financial plan, marketing plans, production plan... Plans in common:creating order and discipline A goal and a measure of the distance from the goal. An assessment of the environment. An assessment of the companys SWOT. An assessment of existing and needed resources. A series of taks that will move the company toward the goal. A mechenism for measuring progress. Goal Setting:Where To? Business goal Financial goal Marketing goal Individual goal Characteristics of a good goal Specific To finish reading Chapter One Measurable:expressed in numbers To improve the sales to 80 million, head of the marketing department Time-limited deadline: certain dates milestone A Professional Decision-Making Process Define the problem: whats the problem Gather information: researches Analyse the information: facts Develop option: choices Choose and use the best option: Monitor the outcome: follow up afterward Delegate All You Can Delegation: assigning tasks to subordinates for them to perform. verbal written long short-term request order Support Your People Why supporting? barriars: bureaucracy, limited results, competition, customers How to support? remove the barriers, improve their performance, treat them fairly Effective support effective advocate concerns and complaints correction in private, praise in public employees value development and advancement equality Controlling to A Plan