电话英语常用句型.docVIP

电话英语常用句型 在办公室里接听电话时，该如何回答才得体合宜：我们在这里整理了各种可能状况的常用句型，让你拿起电话时就可以侃侃而谈! 很客气（Very Polite） 客气(Polite) 口语(Casual) 找人 May I speak to Jenny? I’d like to talk to Jenny. Jenny,Please. Is Jenny there? 询问来电者 Who would you like to speak to ? Who are you calling for? Who is this? 表明身份 This is Jenny. This is Jenny from BizTech Company. 询问来电者身份 May I ask who is calling, please? May I have your name,please? 表明机构名称 This is the Wang residence. BizTech Company, may I help you? 请稍等一会儿 Could you wait for just one moment, please? One moment, please. Is Jenny there? 忙碌中/占线中 He/She is not available at the moment. His/Her line is busy right now. He/She is on another line right now. He/She is on the phone at the moment. 留言/请求回电 Could you please take a message for me? Could you ask him/her to call me back? May I leave a message? Please tell him/ her I called. 回电 I’m sorry I missed your call this morning. I’m returning your call from this morning. This is Jenny, returning your call from this morning. I heard you called me. ·Vocabulary 1．transfer 转接(电话)；转移 2．hang up 挂断电话 Language Notes ring off the hook电话铃声响个不停(美口语) 这是个幽默的说法：想像一个响个不停的电话．听筒在铃铃铃的震动中，彷佛要从电话座(phone base)摇摇欲坠的画面。 When business is good，the phone rings off the hook all day． 生意好的时候，电话整日响个不停。 lose(ones)temper发脾气 lose动词用是“丧失、失去”之意。表强烈感情时的用法，例如：lose(ones)heart字面上是“失去了心”即表示坠入爱河”的意思。其他常见说法还包括：lose(ones)patience指”失去耐心”lose(ones)mind表示疯了、失去控制了。 Sometimes I lose my temper when a rude driver cuts me off有时候。如果有人粗鲁地超车，会让我抓狂。 I lost my mind when I found out that I had won the lottery 当我发现我中了彩票时。我高兴地简直要疯了。