物业管理处经理实用操作手册(2015版).doc

上海XX物业管理有限公司 文件编号: XX 物业管理处经理操作手册 2015版 受控状态： 文件发放号： 年 月 日发布 年 月 日实施 目录 总则·········································································································3 公司服务宗旨······························································································3 公司精神····································································································3 公司质量方针······························································································3 公司质量目标······························································································3 公司简介···································································································4 公司管理框架图···························································································5 第一章 职责····························································································6 第一节 管理处经理职责················································································6 第二节 细化标准························································································6 第二章 人事管理·······················································································8 第一节 员工任职（招聘）条件········································································8 第二节 人员招聘录用及转岗、离职··································································8 第三节 员工行为准则·················································································10 第四节 员工培训·······················································································13 第五节 员工奖罚规定·················································································14 第六节 考勤管理·······················································································16 第三章 行政管理·····················································································18 第一节 合同管理·······················································································18 第二节