ISACA Chicago ChapterDecember 8, 2011.ppt

Spizzerinctum Group 262-993-4883 spizzerinctum@ ISACA Chicago ChapterDecember 8, 2011 Emotional Intelligence:? Just What Is It and Do I Have It? Presented by: Julie M. Kowalski Of Spizzerinctum Group LLC Spizzerinctum@ 262-993-4883 Emotional Intelligence Ever since the publication of Daniel Goleman’s first book on the topic in 1995, emotional intelligence has become one of the hottest buzzwords in corporate America When psychologists began to write and think about intelligence, they focused on cognitive aspects, such as memory and problem-solving However, there were researchers who recognized early on that the non-cognitive aspects were also important Just What Is Emotional Intelligence? A new yardstick! How well we handle ourselves and each other! Just What Is Emotional Intelligence? The Business Case for Emotional Intelligence: Competency research in over 200 companies and organizations worldwide suggests that about one-third of performance difference (Top versus bottom performer) is due to technical skill and cognitive ability while two-thirds is due to emotional competence. (Hunter, Schmidt, Judiesch, 1990 Research by the Center for Creative Leadership has found that the primary causes of derailment in executives involve deficits in emotional competence. The three primary ones are difficulty in handling change, not being able to work well in a team, and poor interpersonal relations. At L’Oreal, sales agents selected on the basis of certain emotional competencies significantly outsold salespeople selected using the company’s old selection procedure. On an annual basis, salespeople selected on the basis of emotional competence sold $91,370 more than other salespeople did, for a net revenue increase of $2,558,360. (Spencer Spencer, 1993; Spencer, McClelland, Kelner, 1997). Emotional Intelligence So exactly what is EI? Emotional Intelligence is: “A self-perceived ability, to identify, ass