Unit 3 Travel.ppt

Unit 3 Travel Language associated with business travel Business travel industry Travel expense claims Communication skills in business travel Business Travel Tourism Business travel is a growing element of the overall travel and tourism industry. It accounts for 12% of the total revenues of the global travel and tourism industry. The profit margin of the sector is 20%-30%. Global business travel expenditures are US$650 billion per year. It is worth US$11.7 billion annually in China. Business Travel Tourism: characteristics High quality, high yield (earns more revenue) part of travel and tourism. Business travel lengthens the high season for leisure tourism. (Year-round sector means more ‘shock-proofed’ against downturns or disasters.) In recent years, spending by business visitors exceeded that of leisure visitors. Business travel and tourism includes a wide range of events and services. (lodging, catering, transportation, sightseeing, entertainment, communication, etc. ) 美国运通 AMARICAN EXPRESS A leading global payments and travel company, providing charge and credit payment card products, and travel-related services worldwide. One of the worlds largest travel agencies. Its travel agency operations have more than 2,200 locations worldwide and its Travelers Cheque Group is the worlds largest issuer of travelers checks. The Components of Business Travel 1. Conferences and meetings This part of the sector includes: sales conferences management meetings annual general meetings training courses business presentations and product launches The Components of Business Travel 2. Exhibitions and trade fairs Trade exhibitions are for buyers and sellers in specific trade sectors. Public exhibitions attract paying members of the public. Trade/public exhibitions aim to attract both types of visitor. The Components of Business Travel 3. Incentive travel is used by organisations to motivate their staff. 4. Corporate events include staff and client entertainment. (spo