Systems Analysis and Design.ppt

Systems Analysis and Design Alan Dennis and Barbara Haley WixomJohn Wiley Sons, Inc. Slides by Fred Niederman Copyright ? 2000 John Wiley Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United States Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, John Wiley Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for redistribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein. Gathering Information Chapter 5 Key Ideas The goal of the analysis phase is to truly understand the requirements of the new system and develop a system that addresses them -- or decide a new system isn’t needed. The line between systems analysis and systems design is very blurry. Interviews Interviews -- Five Basic Steps Selecting Interviewees Designing Interview Questions Preparing for the Interview Conducting the Interview Post-Interview Follow-up Selecting Interviewees Based on Information Needed Often Good to Get Different Perspectives Managers Users Ideally, All Key Stakeholders Types of Questions Designing Interview Questions Unstructured interview Broad, Roughly Defined Information Structured interview More Specific Information Questioning Strategies Interview Preparation Steps Prepare General Interview Plan List of Question Anticipated Answers and Follow-Ups Confirm Areas of Knowledge Set Priorities in Case of Time Shortage Prepare the Interviewee Schedule Inform of Reason for Interview Inform of Areas of Discussion Conducting the Interview Appear professional and unbiased Record all information Check on organizational policy regarding tape recording Be sure you understand all issues and terms Separate facts from opinio