英文会话售后服务篇、销售谈判篇.docVIP

情景会话：售后服务篇： dialog1 A: Yes, may I help you? 有什么事吗？ B: We had a damaged shipment from you.你们送来的货有损坏。 A: Well look into it right away for you.我们会立刻调查清楚。 dialog2 A: Was the damage extensive? 坏得很多、的很严重吗？ B: Id say about half of the shipment is unusable.我看大概有一半的货不能用了。 A: Well send a man right out to look at it.我们马上会派个人去查看。 B: Good, well be expecting him.好，我们等着他。 dialog3 A: How bad was the damage？ 损坏情况如何？ B: One packing case was crushed.有一个箱子全压坏了。 A: Was all the material in that case destroyed?箱里的东西都毁了吗？ B: We dont think we can use any of it at all.我看都不能用了。 dialog4 A: Did you note the damage on the