T4. Enterprise systems analysis and improvement.ppt

BPR Principles Work is best organized around outcomes, not tasks As few people as possible should be involved in the performance of a process Identify and destroy assumptions Look for opportunities for creative application of information technology Additional BPR principles as role players You don’t need to be an expert to redesign a process Being an outsider helps Your have to discard preconceived notions It’s important to see things through the customer’s eyes. Redesign is best done in teams. Your don’t need to know much about the current process It’s not hard to have great ideas Redesign can be fun. Avoidance in BPR (1) Try to fix a process instead of changing it Don’t focus on business processes Ignore everything except process redesign (as it affects others). Neglect people’s values and beliefs Be willing to settle for minor results Quit too early Place prior constraints on the definition of the problem and the scope of the reengineering effort Allow existing corporate cultures and management attitudes to prevent reengineering from getting started. Try to make reengineering happen from the bottom up. Avoidance in BPR (2) Assign someone who doesn’t understand reengineering to lead the effort Skimp on the resources devoted to reengineering Bury reengineering in the middle of the corporate agenda Dissipate energy across a great many reengineering projects Attempt to reengineer when the CEO is 2 years from retirement Fail to distinguish reengineering from other business improvement programs Concentrate exclusively on design Try to make reengineering happen without making anybody unhappy Pull back when people resist making re-engineering’s changes Drag the effort out (should not longer than 12 months) Nature of the business environment Knowledge intensive product/service Innovation Consumer’s market Individuality Mass customization Very dynamic and short product lifecycle Concurrent engineering/operations Highly mobile labor market Agile manufacturing Free produ