基于改进模糊综合评价的图书馆知识服务绩效研究.pdfVIP

３５ ５ 　 　 　 　 　 　 　 Vol ．３５ No ．５ ２０１５ ５ 　 　 　 　 　 　 　 　 　 　 　 Journal of Xi ’an Technological University 　 　 　 　 　 　 　 　 　 　 　 May ２０１５ DOI ：１０ ．１６１８５／ ．xatu ．edu ．cn ．２０１５ ．０５ ．０１０ j j * 　 ， 　 ， ， 　 ， （， ７１００３２） 　 ：　 ， ，． ，， ，， ． ，，、 ． ：　 ；；； ：　 G２５２　 　 　 　 ：　 A ：　１６７３‐９９６５（２０１５）０５‐０４０４‐０８ Research on the Library Knowledge Service Performance Based on An Improved Fuzzy Comprehensive Evaluation Y A NG Jun ，W U T ao ，S H I Ji- uan ，C H EN Chen ，SU N Jin-li y （Library ，The Fourth Military Medical University ，Xi’an ７１００３２ ，China ） Abstract ：　 To reduce the randomness and uncertainty in the evaluation of library knowledge service ，the paper presents an evaluation model for the library knowledge service performance built on the improved fuzzy comprehensive evaluation model ．First ，a questionnaire was designed for the experts in the field of library science and users to learn the importance degree and satisfaction degree of the index system ． Then ，a statistical analysis was made of the results ．The importance degree given by experts was turned into the evaluation index weight through analytic hierarchy process ．T he satisfaction degree was used as the fuzzy degree of membership ． Finally ，the fuzzy comprehensive evaluation method was used to evaluate the service quality of T he library of the Fourth Military Medical University ． Through the comprehensive analysis of the evaluation result ，effective decision -making methods were obtained and subsequently applied in the library management ．The re