毕博上海银行咨询To-be-Deliverables Chap6_K.pptVIP

kpmg Hanvit Bank * Confidential to Hanvit Bank CRMS Project Table of Contents 1 Executive Summary 2 Background Overview 3 Commercial CRMS “To Be” Process Model, Design Requirements Work-Plan 4 Retail CRMS: Objectives, “To Be” Components, Process Improvements Work-Plan 5 Commercial Retail CRMS Process Improvements 6 Plan Sign-Off Next Steps 7 Appendices ?? 1. ?? 2. ?? ? ?? 3. ???? CRMS ? “To Be” ???? ??, ?? ????, ???? 4. ???? CRMS : ??, “To Be” ?? ? ?? ?? 5. ?? ? ?? CRMS ???? ?? 6. ?? ??, ???? ? ?? 7. ?? 6.1 Overview: This chapter summarizes next steps outlines the issues related to achieving organizational buy-in for the design changes required for CRMS Key decisions required by the Bank are also reviewed Tactical next steps over the next two weeks to “jump start” phase II are also described Implementation Requirements: Overview 6.1 ?? * ?? ?? ?? ? CRMS? ?? ??? ?? ??? ??? ??? ?? ?? * ???? ??? ?? ?? ??? * ? 2 ??? ???? ?? ?? 2? ?? ??? ? ??? ??? 6.2 Implementation Requirements: Achieving Buy-In Successful implementation of CRMS requires a number of key steps to achieve buy-in at multiple levels within the organization: Communication of the program to internal audiences is key Senior management buy-in requirements: Agreement at the conceptual level of solutions benefits Allocation of resources beyond the CRMS task force to support implementation requirements - most importantly for systems development Middle management buy-in requirements: Applicability of combining “best practice” solutions with current banking practices in Korea Feasibility of solutions within the aggressive time frames Commitment of resources All effected staff must be able to recognize tangible benefits at their activity levels user input must be documented to drive detailed design requirements Implementation Requirements 6.2 ?? ???? : ??? ?? ???? * CRMS ? ???? ??? ???? ??? ?? ????? ??? ??? ?? ?? ? ?? ??? ??? ??? ??. - ??????? ????? ???? ?? ?? *