商务英语Email高手+网络礼仪 .doc

职场英语：上网也有网络礼节 网络已经成为我们生活中不可分割的一部分，那么大家知道在职场中，上网时需要注意什么吗？下面这段对话，将为大家简单介绍一些值得注意的事项。 (C:Calvin M:Mary) C：Hey, Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette? NETIQUETTE。 M：Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。 C：网上还有礼节！Why don’t you give me an example. M：比如说，你最好不要全用大写来写email。If you type in all capital letters, people would think you are shouting your message。 C：噢，怪不得那天销售部的Robert问我：Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀？Whisper？说悄悄话呀？ M：No。 那天财务部的Kevin不是给我们俩写的email都用小写吗？全用小写一般是不正式的，like chatting with your friends。 C：Email本身就是不正式的。 M：That’s true, but that does not mean you can ignore appropriate etiquette。我得去开个会，午饭时再接著谈吧！ C：Fine! See you at the cafeteria at 12:00pm. M：哟，陈豪，你怎么吃那么快呀！ C：我刚才真是饿死了，不过我很想知道还有哪些网上礼节。 M：首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients. C：我有两次发e-mail给客户时忘了附件。几个客户马上回e-mail问我：What attachment? M：是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写：corrected version with attachment included。 C：下回我一定这样做。 M：最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are f ound, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends. 一．商务英语email高手 1. 文体介绍 催收信是卖放在规定期限内未收到货款，提醒或催促买方付款的函件。 写此类信要求文字简练、意思清楚；同时要求语气诚恳、体贴，彬彬有理。不可轻易怀疑对方故意拖欠不付，以免伤害对方感情，不利于达到索款的目的，或妨碍以后的业务。对于某些屡催不付，故意逃款的客户，语气则要强硬，措辞坚决。 总之索款要把握一个原则：既要达到索款目的，又要与客户保持友好关系。 2。实用范例 （1）subject: Demanding Overdue Payment Dear Sirs, Account No.8756 As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account, already a month overdue. We think you may not have received the statement