生产与运作管理An Introduction.ppt

生产与运作管理An Introduction Dr. Jinxing Xie Department of Mathematical Sciences Tsinghua University, Beijing 100084, China /~jxie Email: jxie@ Voice: (86-10 Fax: (86-10Office: Rm. 1202, New Science Building Outline What is Prod. Operations Management (POM)? Definition of OM OM vs. OR/MS vs. SS/SE vs. IE/EM The Heritage of OM What Operations Managers do? Exciting New Trends in OM Research Methods Academic Societies OM Related Journals What is Operations Management? 运作管理就是对公司（或组织）的提供主要产品或服务的系统进行设计、运行、评价和改进。 OM is the set of activities that creates goods and services by transforming inputs into outputs. OM is the business function that manages that part of a business that transforms raw materials and human inputs into goods and services of higher value. (narrow view) OM vs. OR/MS vs. SS/SE vs. IE/EM 运作管理是管理的一个领域（管理职能） OR/MS是各领域在制定决策时都可能遇到的定量方法 SS/SE强调的是系统观点、系统方法 IE/EM主要关注如何更好地利用企业的资源，解决工程问题（如工业自动化等） The Heritage of OM 1776-1880: 早期概念 专业化； 标准化零部件 1880-1910：科学管理时代 Gantt图；动作/时间研究；过程分析；排队论 1910-1980：大批量生产时代 流水线；经济批量；线性规划；PERT/CPM；MRP 1980-1995：精益生产时代 JIT；TQM；EDI；CAD/CAM/CAPP 1995-：大批量、顾客化生产时代 全球化；信息化（INTERNET；E-Commerce) 敏捷制造；BPR；ERP；主动学习的组织 供应链管理（SCM）；物流(Logistics) Exciting New Trends in OM Important Research Field - Service Operations Management Intangible Produced and consumed simultaneously Unique High customer interaction Inconsistent product definition Knowledge-based Dispersed Difficult to automate Difficult to measure quality ……. Research Methods Empirical Case study Survey Panel study Database Theoretic models Deterministic models Uncertainty models Simulation Expert system (knowledge model) 建 立 OR/MS 理 论 模 型 的 一 般 步 骤 Source of References Top journal: Operations Research (OR); Management Science (MS) Quasi-Top journal: Manufacturing and Service Operations Management (MSOM) IIE Transactions (IIET) Naval Research Logistics (NRL) Mathematics of Operations Research (MOR) Journal of operations management (JOM)