基于IT的业务流程重组价值实现研究高建明，卢叶微.pdfVIP

高建明，等：基于IT 的业务流程重组价值实现研究 技术与方法 doi:10.3969/j.issn.1005-152X.2010.09.032 基于IT 的业务流程重组价值实现研究 高建明，卢叶微 （复旦大学 管理学院，上海 200433） [摘 要]指出目前基于IT 的业务流程重组（Business Process Re- engineering, BPR）实践活动越来越广泛，但企业实施业务流程 重组项目一直是与较高的失败率相伴随的。研究目的在于通过分析业务流程重组项目的价值实现机制，找出那些影响业务流程 重组项目实施以后的价值实现的因素。通过文献综述，对业务流程重组、创新传播采用和一致性等理论进行阐述，在此基础上提 出了业务流程重组项目价值实现的研究假设模型。随后通过问卷调研的方式进行实证分析，对收集的数据进行了回归分析，从实 证研究的角度验证了该影响因素模型，并对其做出了适当的修正和解释。 [关键词]业务流程重组；新流程使用；一致性；组织价值 [ 中图分类号]F270.7 [文献标识码]A [文章编号] 1005- 152X（2010）09- 0095- 04 Study on Value Realization of IT-based Business Process Re-engineering GAOJian- ming, LUYe- wei (School ofManagement, Fudan University, Shanghai 200433, China) Abstract: The paper points out the increasingpopularityofIT- based business process re- engineering(BPR)and alsothe fact that more of- ten than not enterprises carryingout BPR will meet with failure. The paper mainlyanalyzes the value realization mechanismofBPR and identifies its influence factors. Then, through literature review, it elaborates on theories of BPR, innovated communication and consistency, based on which it puts forth the hypothetical model of the value realization of BPR. An empirical analysis through questionnaire survey is carried out, where the data collected is treated with regression analysis, validating the influence factor model from a practical angle and offering needed modifications and interpretations. Keywords: BPR;application ofnewprocess;consistency;organizational value 能作用已经给企业流程再造增加了一些新的可能，甚至于改 1 引言