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CHAPTER 1
Manager(管理者)
Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals
First-line Managers(基层管理者)
Are at the lowest level of management and manage the work of non-managerial employees.
Middle Managers(中层管理者)
Manage the work of first-line managers.
Top Managers(高层管理者)
Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
What Is Management?(什么是管理)
Coordinating working activities (协调)
Managerial Concerns
Efficiency(效率)
“Doing things right”
Getting the most output for the least inputs
Effectiveness(效果)
“Doing the right things”
Attaining organizational goals
Functional Approach(管理职能)
Planning (计划)
Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.
Organizing (组织)
Arranging work to accomplish organizational goals.
Leading (领导)
Working with and through people to accomplish goals.
Controlling (控制)
Monitoring, comparing, and correcting the work.
Management Roles Approach (管理角色)
Interpersonal roles(人际)
Figurehead, leader, liaison
Informational roles (信息)
Monitor, disseminator, spokesperson
Decisional roles (决策)
Entrepreneur, Disturbance handler, resource allocator, negotiator
Skills Approach(管理技能)
Technical skills (技术技能)
Knowledge and proficiency in a specific field
Human skills (人际技能)
The ability to work well with other people
Conceptual skills (概念技能)
The ability to think and conceptualize about abstract and complex situations concerning the organization
An Organization Defined
A deliberate arrangement of people to accomplish some specific purpose
Common Characteristics of Organizations
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
CHAPTER 2
Scientific Management
Taylor抯 Four Principles of Management
Develop a science for each element of an individual’s work, which will replace the old rule-of-thumb method
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