ABSTRACT Searching the Workplace Web.pdfVIP

Searching the Workplace Web Ronald Fagin Ravi Kumar Kevin S. McCurley Jasmine Novak D. Sivakumar John A. Tomlin David P. Williamson IBM Almaden Research Center 650 Harry Road San Jose, CA 95120 ABSTRACT most researchers with access to an intranet have access only to that of their own institution. The social impact from the World Wide Web cannot be un- derestimated, but technologies used to build the Web are One might wonder why the problem of searching an in- also revolutionizing the sharing of business and government tranet is in any way different from the problem of search- information within intranets. In many ways the lessons ing the web or a small corpus of web documents (e.g., site learned from the Internet carry over directly to intranets, search). In Internet search, many of the most significant but others do not apply. In particular, the social forces that techniques that lead to quality results are successful because guide the development of intranets are quite different, and they exploit the reflection of social forces in the way people the determination of a “good answer” for intranet search is present information on the web. The most famous of these quite different than on the Internet. In this paper we study are probably the HITS [24, 10, 11] an