VIP POLICY(中英文).docVIP

VIP POLICY OBJECTIVE / 目的 To encourage continuous patronage of the Hotel and enhance select guests’ Hotel experience by providing them with Management welcome, personalized registration and check-in and Management or staff escort to their rooms/suites. 为了促使客人经常光临酒店，增强我们筛选的客人的感受，由管理层提供对客人的欢迎、私人登记、管理层或员工陪同客人到房间。 POLICY / 政策 It is the policy of Ramada Plaza to properly categorize guest designation and status to ensure that they are treated properly and accordingly. Ramada Plaza的政策是按照客人的头衔和身份来分类，以确保他们得到合适的对待。 GUIDELINES / 指导方针 1. VIP status and designation is accorded to guest prior to arrival at the Hotel Management classifies VIP’s as follows: 按照VIP客人的身份和地位，在到达酒店之前客人被分类如下： 1.1. VERY, VERY IMPORTANT PERSON (VVIP) / 超级贵宾 Heads of State / 国家领导 Members of Royal Families / 皇室成员 Suite occupants / 套间客人 Members of Diplomatic Sector / 外交部官员 CEO’s, COO’s, Chairman of the Board, President, General Managers of Multi-National Companies / 首席执行官，首席财务执行官，董事会主席，会长，各国企业的总经理 1.2. VERY IMPORTANT PERSON (VIP) / 贵宾 1.2.1 Company Directors/Presidents/Regional Managers/Vice Presidents/Senior Vice Presidents/General Managers/ Ranking Officials of local companies and commercials accounts 公司执行者/会长/区域经理/副会长/高级副会长/总经理/当地公司和商户的高层 1.2.2 Head of renowned organizations like ASTA, IATA, etc. / 享有声誉的组织领导如ASTA, IATA等 1.2.3 Head of Delegation/Conference / 代表团/会议团的领导 1.2.4 Suite occupants / 套间客人 1.2.5 Full rate paying guests / 以全价入住的客人 1.2.6 Long staying guests / 长住客 1.2.7 Top Government Officials / 政府高层官员 1.3. ECONOMY VERY IMPORTANT PERSON(Y/VIP) / 经济型非常重要的客人 1.3.1 Includes Foreign International Travelers under the supervision of the General Manager 包括一些国际旅客，由总经理提供信息归为VIP类。 PROCEDURES / 程序 1. PREPARATION – ONE DAY BEFORE ARRIVAL /准备 － 提前一天 Reservation department must ensure that all VIP reservations, including those emanating from other departments, contain the following information: 预订部必须确保所有VIP客人的预订，包括那些从其它部门发出的预订，需包含以下信息： Complete name, address, guest history, company affiliation and designation. 全名，