4_ nonverbal communication.pptVIP

Lesson 4 : Non-verbal Communication Speaking without Words Non-verbal communication: super important What is Non-verbal communication? Nonverbal communication refers to sending and receiving messages without the use of words. It involves appearance, gestures, posture, eye contact, facial expression, voice, proxemics 空间关系 , objects and design, and time. 65-93% of messages are nonverbal, especially messages that convey feelings. I hate my job. I am so bored. Elements of Nonverbal Communication Body Language: Appearance Posture and Walk Gestures and Touch Eye contact and Facial expressions: Vocal cues: Pitch, rate, volume, quality, articulation Spatial Use and Time Appearance Appearance clothes, hairstyle, makeup, personal decoration may indicate mood, occupation, culture, status, or group membership, character. Posture Posture refers to your body’s position as you sit or stand, which communicates a great deal about your mood or feelings. Posture Walk What can you guess if you see people 1, walk slowly and drag their feet 2,walk hurriedly Gesture Gestures are movements of hands and arms to help make a point. Occasional gestures serve to emphasize; constant gestures tend to confuse. Touch Touch: except in families and among friends, usually the person with the greater power or higher status initiate touch. Sensitive in workplace. Inappropriate or unwanted touching— sexual harassment Touch is influenced by gender and culture. Facial Expression Facial expressions refers to the movements of the eyes, eyebrows, and mouth that communicate our attitudes and feelings to others. Facial expressions Detect faking facial expressions 1, does the amount of the smile or facial expression fit with what the person is saying and with the situation? 2, what is the timing of the expression? Does it appear or fade too quickly to be real? 3, is the expression one that this person usually uses? Eye Contact Eye contact refers to making a visual connection between people or lookin