06_housekeeping_management.pdf

6 H o u s e k e e p i n g M a n a g e m e n t . KEY AREA - Housekeeping 6.1 Guest Room Amenities Supplies PURPOSE: To ensure consistent, quality amenities that have been tested and evaluated against consumer research are placed in the Guest Rooms to meet guest expectations. 6.1.1 Hotels must implement the following Guest Room amenity and supplies policies: 6.1.1a The complete range of guest bathroom amenity supplies designated by Hilton for the product line and accommodation type specific to the Hotel as communicated by the regional Hilton purchasing/procurement person responsible for such matters must be used at all times. 6.1.1b All amenity displays and supplies must be packaged in the approved Hilton graphics and packaging designs. 6.1.1c Hilton approved linen and towelling products must be used in the Guest Room and guest bathroom in appropriate quantities for the accommodation type specific to the Hotel. 6.1.1d The Hotel must maintain a minimum of 3 sets of linen and towels. 6.1.1e The minimum standards of Guest Room supplies specified by Hilton for the accommodation type specific to the Hotel must be used. 6.1.2 For all items within the Hilton amenity range: 6.1.2a No substitutions are allowed. 6.1.2b No deletions are allowed. 6.1.2c All amenities must be purchased from an established Hilton supplier (information on Hilton suppliers will be communicated by the regional purchasing/procurement person responsible for such matters). 6.1.3 Lost and found articles must be properly dated, stored and secured, as follows: 6.1.3a Los