《BEC商务英语高级考试历年真题》.doc

　BEC商务英语高级考试历年真题（4） 　　1 Genuine feedback would release resources to be used elsewhere.　　2 Managers are expected to enable their staff to work effectively.　　3 Experts are unlikely to facilitate a move to genuine feedback.　　4 There are benefits when methods of evaluating performance have been negotiated.　　5 Appraisals tend to focus on the nature of the face-to-face relationship between employees and their line managers.　　6 The idea that employees are responsible for what they do seems reasonable.　　7 Despite experts’ assertion, management structures prevent genuine feedback　　8 An increasing amount of effort is being dedicated to the appraisal process.　　A　　Performance appraisal is on the up and up. It used to represent the one time of year when getting on with the work was put on hold while enormous quantities of management hours were spent in the earnest ritual of rating and ranking performance. Now the practice is even more frequent. This of course makes it all the more important how appraisal is conducted. Human resources professionals claim that managers should strive for objectivity and thus for feedback rather than judgement. But the simple fact of the matter is that the nature of hierarchy distorts the concept of feedback because performance measure are conceived hierarchically. Unfortunately, all too many workers suffer from the injustices that this generates.　　B　　The notion behind performance appraisal- that workers should be held accountable for their performance-is plausible. However, the evidence suggests that the premise is wrong. Contrary to assumptions appraisal is not an effective means of performance improvement- it is judgement imposed rather than feedback, a judgement imposed by the hierarchy. Useful feedback , on the other hand, would be information that told both the manager and worker how well the work system functioned, and suggested ways to make it better.　　C　　Within the production system at the car manufacturer Toyota, there is noth