《Parts and Accessories》.doc

1. PURPOSE The purpose of this procedure is to define the process of operation of the Parts and Accessories Division within Downer EDI Rail and with its customers. 2. SCOPE This procedure defines the core processes and the related responsibilities and authorities of the Parts and Accessories Division. 3. REFERENCES Downer EDI Rail-MSM Downer EDI Rail Management System Manual SPP-305 Supplier Approval SPP-307 Control of Nonconforming Product SPP-313 Inspection Test Status SPP-314 Handling, Storage, Packaging, Preservation and Delivery SPP-319 Inspection Testing SPP-327 Customer Complaints Handling SPP-501 Purchasing CWI-3301 Clyman NCR Register CWI-3309 Clyman Customer Complaint Register CWI-3406 Clyman Sales Order Processing 4. DEFINITIONS PA Parts and Accessories Division of Downer EDI Rail EMD Electro Motive Diesel 5. PROCESS FLOWCHART The process flowchart for this procedure is available in Appendix 1 of this document. 6. PROCESS RESPONSIBILITIES 6.1 Sales Quotations and Pricing 6.1.1 For the traditional line of products (spare parts for locomotives – EMD / Clyde / Downer EDI Rail products) the Customer Service staff are first point of contact with all customers inquiries. When requested by the customer they shall gather all the necessary information to prepare a competitive quote and deliver it using the Quotation module in Clyman (Refer Clyman Sales Order Processing (CWI-3406)). The National Parts Manager shall authorise deviations from the pre-defined “tier-pricing” established in the system, based on who is the customer, quantities at stake, volume of the quote, and any specific competitive conditions that may apply. 6.1.2 For new product lines of business (spares for wagons and passenger trains – Siderea / NTR / etc) the Sales Team is responsible for preparing and issuing quotations. The Business Development Manager is responsible for approving pricing for new products. 6.1.3 Pricing of orders in excess of $100,000 with significant deviati