-毕业论文_从海底捞的成功看我国餐饮企业人力资源管理.doc

2 从海底捞的成功看我国餐饮 企业人力资源管理 【摘要】作为劳动密集型、低技术含量的餐饮业竞争异常激烈，而火锅业更是餐饮业中的竞争热点成立于1994年的海底捞餐饮股份有限公司，不仅依靠火锅站稳了脚跟，而且还在不断的做大做强，海底捞能够从员工的角度出发，倡导双手改变命运的价值观，为员工创建公平公正的工作环境，实施人性化和亲情化的管理模式，提升员工价值，使员工有强烈的主人公意识，将企业作为自己的家一样对待。 Chinas catering from the success of haidlao Human Resource Management 【Abstract】As Chinas reform and opening-up process to accelerate the rapid development of the national economy, Chinas tourism industry, catering industry as the pillar industry, working toward the chain, standardization, group, international development and advancement of high speed direction, to show prosperous situation . At the same time, food companies up to 40% staff turnover rate, the overall industry, low wages, wage growth is slow, 60% of the catering industry employees without social insurance, training costs remain high, and low employee motivation is a serious human resource issues restricting food and beverage business development and growth. How do the catering business human resources management, food and beverage companies to ensure healthy and sustainable development is an important problem to be solved. As a labor-intensive, low-tech food and beverage industry is fiercely competitive, and pot industry is hot competition in the restaurant industry, occupies a place in the difficulty is self-evident in this area. Founded in 1994, sea fishing Food Co., Ltd., pot does not rely on a firm footing, and continues to become bigger and stronger, now has more than 10,000 employees, more than fifty outlets, an annual turnover of more than 1.5 billion yuan, in particular, its management philosophy has been the concern of all parties, and even become the classic case of the Harvard Business School. Sea fishing pot such a success, a unique human resource management system is a magic weapon for winning. Haidilaohuoguo to seize the key to human resource management, compensation management, performance appraisal, human resource planning to establish a fairly complete mechanisms and institutions,