四川电信系统集成业务的新服务开发的研究.pdf

本文结合笔者所从事的具体工作，尝试将服务管理和新服务开发的相关理 论运用到四川电信服务创新的具体行动当中去，并参照所总结出的一个比较完 善的、有实际应用价值的服务开发体系和流程，来进行系统集成新业务的开发 和设计。在电信运营商纷纷着眼新业务开发的今天，希望本文能为相关企业的 其它新业务开发提供一些倍鉴和带来一些启发。 关键词：四川电信 系统集成 服务开发 服务流程 NewService on DevelopmentStudySystem BusinessofSichuanTelecom Integration GraduateStudent：GaoJun XinViceProfessor Supervisor：Liu Abstract withthereformoflocaltelecom forward Along systemcontinuouslypushed andtheinitialformationoftheefficient structureand competition form，each telecom market is businessstructure company’s competespromotedcompletely,the is innovationserveandthe business diversified，the gradually comprehensive aretheinevitabletrendandchoicesthatthetelecombusiness management Atthesame fromtheneedofthetelecom developments time，see customer,the traditionaltelecomservicehas couldn’t thecustomertothe already satisfy communicationandinformation—based to requests，thewidespreadpeoplehopeget the andcharacteristicservice．Howtoattainthe of diversification，synthetic purpose serviceinnovationand core the of the promotecompetenciesby waysatisfying increasedneedofthecommunicationandinformation—based customers’increasingly wholeservice toSichuan realistic solution，cometelecom，havevery