新商务英语听说 教学课件 吕睿中 杨爱华 unit 3 Business Dinner.pptVIP

Practical Translation and Writing for Tourism English ? 《旅游英语模拟实训教程》 Unit 3 Speak Out Tongue twister Mary Mac’s mother’s making Mary Mac marry me; My mother’s making me marry Mary Mac; Will I always be so merry when Mary’s taking care of me? Will I always be so merry when I marry Mary Mac? Lead-in Talk about the two pictures What are the men in the pictures? Have you ever been served by a porter/ bellman in a hotel? What is their daily job? Why Hire Hotel Concierges The concierge is a uniformed (穿制服的) employee of a hotel who has her or his own separate desk in the lobby or on special concierge floors. The concierge is a separate department from the front office clerks and cashiers. The concierge is an extremely important position to hotel guests. A concierge may be asked to: Suggest local hot springs or attractions; Recommend and book tickets for local theatre events, sports events; Give tips on local shopping areas; Provide directions to any location; Send mail or deliver messages; Assist with travel and meeting plans; Make dining reservation; Arranging transportation; Act as language translator; Reserve airline tickets and reconfirmation （确认）of flights; Handle business affairs. In addition to their regular concierge staff, some hotels have concierges who mainly help meeting planners and attendees （出席者） during special events or conferences. Concierges usually have a network of acquaintances （熟人） to assist them in getting things done. In today’s global marketplace, many concierges can speak several languages and know protocol （社交礼仪）of multiple cultures （多种文化）. A concierge must have a genuine （诚意的）desire to help others, be able to remain calm in all situations, be flexible （灵活的）and creative and always remain professional, patient and kind. Read aloud P29 standard [st?nd?d] spacious [spei??s] salon [s?l?:?] souvenir [su:v?ni?] shuttle [??tl] Go over Dialogue A and try to summarize the duty of a bellman/ porter. Ours is