Define定义Measure测量精益管理..ppt

* * * * Slide 4 The first thing accomplished by the Business Council; notice we’ve changed the name because quality is how we manage at Mortgage Services, was to develop the Business/Quality map and identify the five core processes. * * * * ??? ? ???????? ??? ??? ?. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 1~2 阶段 输出??? ??? ?? ? 顾客? ???? ? ??? ???? ??. 3阶段 ?? ??? process map? ????. * * * * ?? 输出??? ??? ????? 顾客? ?? ??? ?? ?? ?? ??. ???? 顾客? ??? ??? ?? ?? 效果? ??? ?? ??. * * Process map?? ??? X’s?? ????. * * ?? team?? ??? ???? ?? ???? ?? ?? ????. ?? team?? ??? ???? 平均?? ?? ??? ???? ??. * * ?? 3~4?? ????? ??? ??? ????. ??? ?? ??? ??率? 50%?? ????. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 13 14 * * * * * * 1 1 1 Every process or product has variability. Six Sigma involves collecting 数据 and investigating the 数据 to see how we can reduce the number of defects. An important point is that we are defining defects by our customer specifications, not our internal specifications. The number of points that fall outside of the customer specifications are the number of defects in our process. If the distribution above was an actual process we could either move the target (mean of the process) to the left, or reduce the variation of our process. It’s all about managing variability example chief and amount of salt... there is variability sometimes too much - customers know when we have exceeded the limit * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Minitab file : BoxPlot(实习).mtw 数据 堆叠 箱线图(Box-Plot)-2/3 堆叠的列 图形 箱线图 箱线图(Box-Plot)-3/3 实习)制作直方图/箱线图 为了了解男女之间血压的差异，测量了如下数据。 (1:男子, 2:女子) 1) 不区分男女，对于血压数据制作直方图。