第部分管理环境分析.ppt

The majority of employees today in developed countries work in service jobs. And because an organization can’t exist without customers, management needs to ensure that employees do what it takes to please its customers * As shown in Exhibit 2-5, customer-responsive cultures routinely have several variables. * The generic term that has evolved to describe this pursuit of quality is quality management or continuous improvement. The revolution was inspired by a small group of quality experts, individuals such as the late Joseph Juran and the late W. Edwards Deming. * 联想的国际化模式： “TOP＋国际并购” 第三，国际化人才