五星级酒店餐厅服务程序(精品).ppt

11、如何服务甜品HOW TO SERVE DESSERTS 4) Set the table. 摆台 After order has been computed in the POS system, cutleries have to be laid according to the guest’s order from the right side. 录入之后，要从顾客右手边摆放餐具 Why do you have to change the cutlery? 为什么要更换餐具? 5) Serve the dessert. 甜品服务 Say “Excuse me, Mr./Mrs./Ms./Sir/Madam XXXX, this is your XXXX. (With the main item of the dish nearest and facing to the guest. 说：打扰一下，先生/太太/女士XXX这是您的XXX（甜品位置应摆放在客人的前面） Serve the children/ladies first, then the gentlemen and follow by host. (Move clockwise around the table). 先女士和小孩开始再到男士（按顺时针顺序） Note: When there are 2 or more than 2 guests. 当超过2个客人时 Hold the second serving with left hand and the first serving with right hand. (Other staff should assist to serve other guests if there are more than 左手拿的是第二个需服务的客人的碟，右手拿的是第一个需服务的客人的碟，（服务员应该帮忙服务其它客人） 6) To finish 结束 Say: “Enjoy your dessert Mr./Mrs./Ms./Sir/Madam XXXX 说：请享受您的甜品。先生/女士/太太XX。 12、营业前准备TASK: HOW TO DO PRE-SERVICE OPERATION STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Ready and on time to be on duty. 班前准备 Staff must be on time to come to work with smile, clean uniform and well groomed. 员工必须换好制服，修饰好仪容，脸带微笑，准时回到工作岗位。 Why should the staff be on time? 为什么要准时到岗? Why should the uniforms be clean and pressed? 为什么制服需要干净整洁? 2) Opening the restaurant. 餐厅开门 Pick up keys from the Security Department, open the door and turn on the light. 从保卫部领取钥匙打开餐厅并打开灯。 Why should you pick up the keys from the security? 为什么从保卫部领取钥匙? 3) Check the cleanliness. 检查清洁程度 To use checklist to check the restaurant, table and chair’s condition. 按规定检查餐厅，桌椅及摆放位置。 Why should you check the restaurant? 为什么要检查餐厅? Why should you use the checklist? 为什么要使用检查表? 12、营业前准备TASK: HOW TO DO PRE-SERVICE OPERATION 4) Check the set up and overall 全面检查桌面的摆设 Check all set-ups in the outlet: Table set-up includes flower, tea glasses, cutleries, chinaware, napkin, ashtray, and salt and pepper shaker if applicable. 检查台面上的摆设是否摆好，包括：鲜花、茶杯、餐具、瓷器、口布、烟灰缸、胡椒和盐瓶。 If required reset t