TheHousekeepingDepartment酒店英语客房部.ppt

H: No problem. Ill be back right away. 3.V: Here are your clothes, Sir. A shirt, a mansuit and a pair of socks. G: Oh,this pair of socks isnt mine. Mine are black. V: Im sorry. Ive made a mistake. let me check again. 4. G: Good morning. Id like to have my clothes cleaned. H: you may leave them in the laundry bag be- hind the bathroom door. Well collect it every morning. 5.G: Id like to have breakfast in my room tomorrow morning. H: You can call room service if you want breakfast brought up to your room. Unit Five Housekeeping Department Lisa Housekeeping workflow diagram of the positions turn-down service 做晚床 该项服务的内容包括：开地灯、摆拖鞋、检查小酒吧、清洁房间、倒垃圾、铺床、清洁卫生间、换布件、关闭窗帘等。为VIP客人开夜床，还应包括加水果、小食品、浴袍、报纸等服务。 extra bed 加床 folding bed 折叠床 permission 允许 draw 拉 curtain 窗帘 turn on 打开电器 safe-deposit box 保险箱 briefcase公文包 H: Good evening. May I do the turn-down service for you? G: Ok. And could I have an extra bed? H: ......... G: How much does an extra cost? ........ H: Is there anything else I can do for you? G:No more. Turn-down Service Situation： The room attendant comes to make up the room. The guest doesn’t want the room cleaned right now because he doesn’t feel well. He asks the room attendant to fetch some fresh towels and a bottle of boiled water. The attendant promises to bring them immediately and asks the guest to phone Housekeeping if he wants his room cleaned. Safe-Deposit Box G:I want to know if you have a safe deposit box I could use? C:yes, we have two kinds of safe-deposit boxes varied in size for our guests.one is for.... and other...... C:I will tell them what you want to do. Maintenance(维修) Service C:I will inform the maintenance department right now. ..... G:Its so noisy that...... 短语 Hand wash only 只能手洗 Hand wash with care 手洗须小心 Machine wash 机洗 No ironing 不可熨烫 Warm iron up to 150℃ 熨烫温度不能超过150℃ Do not wash 不能水洗 Do not dry clean 不能干洗 Dry clean recommended 适合干洗 Do not tumble dry 不可翻转烘干 Do not wring 不可拧干 Do not bleach 不可氯漂 ⒈不要担心，我们会干洗这连衣裙的