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Adam Petrie Sarah Riddell DSES 662 Case Project 1 #1 Building the Conceptual Model I. Objective: The objective of this problem is to analyze performance of Harry’s Restaurant during peak periods and also during a typical day. We hop to answer the following questions: - How long do customers wait in line on average to place an order (inside and in the drive-thru), wait to pickup an order (in the drive-thru), and wait for a table (inside)? Maximum times? -How many customers have balked because the lines to place an order are too long? -What is the utilization of the cashiers at the order counter and window? -What is the utilization of the table area and each table? -How often do customers have to share tables? II. Conceptual Model: Harry’s Drive-Through restaurant is a popular fast food restaurant. The manager would like to get a clearer picture of the performance of the restaurant, especially during peak times. In order to aid the manager, we will construct a simulation model for Harry’s Drive-Through restaurant. Before writing a basic outline of the model, we need to make some assumptions: 1) Customer groups inside do not split 2) Each customer group / car places a single collective order 3) Time to order, fill, pickup, and eat is independent of groupsize (including number of people in the car) and time of day (i.e. insensitive to non-peak or peak times) and independent of how many orders have already been placed. In effect, we are assuming these processes can be modeled completely by their probability distributions. 4) The time to fill an order accounts for all further assumptions about cook availability, kitchen capacity, etc. 5) Employees do not take breaks (this is addressed in the suggestions for improvements however) 6) There are no downtimes of equipment that would make order, pickup, or fill times different than those we have prescribed. 7) There is an infinite amount of room to wait at the pickup counter 8) Customers don’t go back after orderin