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* All rights reserved, Change The Complex Process of Adapting to Reality… Change… Lorem … Ipsum . Dolor sit amet, Consectetur adipisicing Change And Transition Change A situational event External Starts with a beginning Transition A process over time Internal Starts with an ending and then gets messy in the middle… Based on work of William Bridges Starting at the End When Change Happens – Something Else Ended. What is a significant thing in your own life/org that “ended” when some new “change” was introduced? Organizational Change image credit: Daryl Conner, Figure 4, page 88 Present State Transition State Desired State Present State Transition State Desired State Noticing the Transition What transition state is currently uncomfortable in your organization – something that is not what it was, but also not what it could be? Predicting the Path of Change There are predictable responses to the reality of change Kubler-Ross Death and Dying Model Conner’s Response to Change Curve Each model shows a “dip” in productivity and attitude with the onset of change Gap Analysis Current State Desired State Cost and Savings Projected Length of Time to Implementation Hooray! Let’s Go! ENDING NEW BEGINNING THE TRANSITION CYCLE ENDING NEW BEGINNING Denial Anger Shock Resistance Fear Anger Frustration Confusion Stress Approach-Avoidance Enthusiasm Impatience Creativity Anxiety Energy Hope Acceptance Skepticism NEUTRAL ZONE Based on work of William Bridges and Elizabeth Kubler Ross How You’d Like It to Go Skiers ENDING NEW BEGINNING Denial Anger Shock Resistance Fear Anger Frustration Confusion Stress Approach-Avoidance Enthusiasm Impatience Creativity Anxiety Energy Hope Acceptance Skepticism NEUTRAL ZONE Based on work of William Bridges and Elizabeth Kubler Ross How it Really Goes “Y” moment: When I had worked through my reservations and was ready to give it a try Talking About Change Talking about change up front can enhance the resilience of those who have to live wit
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