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p1-3 unit1 text1 text 1 an introduction to logistics pre-text practice. Discussion:”logistics means having the right thing,at the right place,at the right time.”do you think so? 讨论:物流意味着在正确的时间和地点，交付正确的物品，你是这样认为的吗？ What is logistics?什么物流？ [para1]the word logistics comes from the French ”logistque” ,which is derived from ”loger” meaning quarters(as in quartering troops).it is related to the word ”lodge”(which is a much older word in English ,but from the same latin root).it entered English in the 19th century. 物流这个词来自法logistque”,它来源 (如在仔细的意义,是军队与这个词有关住宿(那是一个很的英文单词,是来自相同的拉丁语根),19世纪进入英文单词中。 然而是在1990年代 物流开始获得欣赏。在2000年以及,灵活创造有效供给价值链将定义的成功或失败,也许甚至是整个经营类型。有不同的定义,定义如下material , sevice ,information and capital flows .it includes the increasingly complex information ,communication and control systems required in today’s business environment. 物流（商业定义）是解释作为为管理原材料，服务，信息和资金流的一种商业计划架构。它包括被现代商业环境所需要的不断增加的复杂的信息，交流和控制系统。 ?the council of logistics management (1992) defined the logistics as the process of planning ,implementing and controlling the efficient ,cost-effective flow and storage of raw materials ,work in process inventory ,finished goods and related information from point of origin to point of consumption for the purpose of conforming to the customer needs. 物流管理委员会(1992)定义了物流过程的计划、实施和控制管理效率,流动和储存原材料、半成品、成品及相关的库存信息,从到客户的需求。Activities involved in logistics 涉及物流’s logistics effort .it is the output of the entire logistics system ,that is, customer service and some resulting level of satisfaction are what the logistics system ultimately provides the buyer .a pioneering study that examined the state-of-the-art of customer service in major corporations defined customer service as ”a customer-oriented philosophy that integrates and manages all of the elements of the customer interface within a predetermined optimum cost-service mix.”each element of a firm’s can affect whether a customer receives the right product at the right place in the right condition for the right cost at the ri