济南大学旅馆管理专业毕业论文外文资料-在中国酒店和旅游业人力资源所面临的问题.doc

毕业论文外文资料翻译 题 目 学 院 专 业 班 级 学 生 学 号 指导教师 白彩云 二〇一二年月日International Journal of Contemporary Hospitality Management, 2004, 128(7): 424-428. Human resources issues facing the hotel and travel industry in China Hanqin Qiu Zhang, Ellen Wu Abstract: There are many human resource challenges facing Chinas hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them. Keywords: China, Education and training, Hotel and catering industry, Human resource management, Tourism management The loss of the hotel staff to explore Most of the reasons for the resignation of employees: (1) 10% are not satisfied with the treatment (2) 8% are not satisfied with the work environment (3) 51% of the higher authorities are not satisfied with the (4) 23% feel that the reality of work and imagination do not deviate too much from the achievements flu (5) 6% in the new urban development as a springboard for (6) 2% of other special reasons for the status quo analysis. Many hotels now we can do this part of induction training of new staff, but training in how people are afraid to compliment, and some training in the hotel is only one or two days, the most common is to visit the hotel, and hotel staff handbook on some basic rules and regulations, in fact, like the waiter, like the first impression to the guests, the hotels f