酒店英语(客房预订)资料.pptVIP

Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right? 请别挂断好吗,我来查一下是否有空房间。让您久等了先生. 我们有180美元一晚的双人间，可以吗？ Availability： For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make the guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card？ 没有信用卡担保预定, 我们房间保留到下午六点，因为现在是高峰期。如果您用信用卡担保预定，我们将整晚保留。您愿意用信用卡来担保预定吗？ Youve made guaranteed reservation in Guangzhou Hotel. From April,16th to 20th for five nights. If you cant arrive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you. 你已信用担保预定了广州宾馆4月16日到4月20日，五个晚上。如果你不能按计划到达，请在4月16日6点前通知我们。我们期待为您服务。 第 * 页 Time room type -你要订什么日期的？ 一你一行几个人？ -你想要什么样的房间？ - Price payment Confirmation -请稍等。我来查一下是否有空房间。 -让您久等了先生. 我们有180美元一晚的双人间，可以吗？ -请问是否用信用卡担保预定？ -您用信用卡担保，预定了4月16日到20日，五个晚上， 5. Review what is learned in the dialogue: Words: availability Expressions:您想要什么样的房间？ 我想要….. 180元的单间 让您久等了。 信用卡担保预定 保留房间至… Pair work: A为厦门某酒店前台接待员，B为某顾客，打电话给前台预定7月5号到7月8号，四个晚上的双人间，要求能看海，价格400元左右。预定过程中要落实好房间类型，居住日期，是否要信用卡担保，预留的截止时间，房间价格，是否含早餐等。 Role card: Receptionist: You are a receptionist. You get a phone call from a customer. You ask him what kind of room he prefers, and for which date. You tell him you have a twin room with ocean view at 398 yuan. You ask him if he’d like to make a guaranteed reservation and explain it to him. You ask for his name and phone number .At last you make the confirmation. The customer: You are the customer. You prefers to book a twin room with ocean view, from July,5th to 8th. You agree to make a guaranteed reservation. Homework: 1.Listen to the next part-useful expressions of making reservati