opinion mining using econometrics a case strongstudystrong on reputation.pptVIP

opinion mining using econometrics a case strongstudystrong on reputation.ppt

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opinion mining using econometrics a case strongstudystrong on reputation

Opinion Mining Using Econometrics: A Case Study on Reputation Systems Anindya Ghose, Panagiotis G. Ipeirotis, and Arun Sundararajan Leonard N. Stern School of Business, New York University ACL 2007 Questions/Challenges What makes an opinion positive or negative? Is there an objective measure for this task? How can we rank opinions according to their strength? Can we define an objective measure for ranking opinions? How does the context change the polarity and strength of an opinion and how can we take the context into consideration? Introduction Reputation systems in electronic markets Pricing power of merchants in A Using 9,500 transactions over 180 days Textual feedback and star rank Discover polarity and strength without the need for human annotations or linguistic resources. Arguments Textual feedback affects the power of merchants to charge higher prices than the competition for the same product and still make a sale. Reputation Systems A reputation profile Past transactions for the merchant. Numerical ratings from buyers who have completed transactions. Chronological list of textual feedback provided by these buyers. Price Premiums Price premium/ relative price premium/ relative average price premium Data Transaction Data: 1,078 merchants 9,487 unique transactions 107,922 price premiums Reputation Data: 4,932 postings per merchant Numerical ratings: one to five stars Reconstruct each seller’s exact feedback profile at the time of each transaction Econometrics-based Opinion Mining Retrieving the dimensions of reputation Features expressed by noun, noun phrase, verb, verb phrase. For example, X1 might be shipping, X2 might be packaging. Reputation dimension example X=(delivery, packaging, service) I was impressed by the speedy delivery! Great service! (post 1) The item arrived in awful packaging and the delivery was slow. (post 2) Scoring the dimension of reputation Construct an n x p matrix M(si) A total of 151 unique dimensions, and a total of 142 modifie

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